Frequently Asked Questions
Everything you need to know about your Tectonicuk tech experience.
How long does shipping take within the UK?
Standard shipping typically takes 2-3 business days. We also offer an express next-day delivery option for orders placed before 2 PM GMT.
What is your return policy for faulty electronics?
We offer a 30-day money-back guarantee. If your device is faulty, we provide a full refund or a replacement free of charge, including return shipping costs.
Do your products come with a manufacturer warranty?
Yes, all electronics sold on Tectonicuk come with a minimum 12-month limited warranty covering hardware defects and technical malfunctions.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.
Are the electronics sold on Tectonicuk brand new?
Yes, we only sell brand new, factory-sealed products unless explicitly stated otherwise in the 'Refurbished' section of our store.